View the How-To's page by clicking the following link.

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View the How-To's page by clicking the following link.

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Dictation Type is used to capture special information that you may want to convey to the person receiving the dictation file. For example it can be used for “case number”, or some other number that you define to identify the content of the dictation. You can key anything when prompted and it will be appended to the filename. If you don’t want to enter anything then just press the “#” key.

After you purchase minutes you can use them anytime without any risk of losing unused minutes. There are no monthly purchase requirements, no fees, just purchase minutes when you need more.

Any overage minutes will be billed at the same low per minute rate as your purchased minute plan. We won't penalize you for using our services, however we will ask you to make a purchase in order to bring your account back into good standing.

You may have as many Authors as you like with no setup fees. All Authors associated with a specific plan will share that plans resources (minutes and phone numbers).

All calls are rounded up to the nearest minute.

Yes, DictaSmart phone-in dictation services are always available.

Yes, our dictation systems are extremely reliable and are monitored and maintained for the highest reliability and quality in our industry. All systems have redundancy, so if needed, calls can be rerouted to other dictation systems.

Yes, we digitally sample and record dictations at quality levels that exceed that of phone systems so that the quality of the recording is the best it can be. Sound levels and general quality are entirely dependent upon the quality of the telephone, telephone line and telephone systems used. Poor quality telephones and telephone service will adversely affect recording quality. Please use good quality telephones and telephone service when using DictaSmart.com.

View the How-To's page by clicking the following link.

Click here

There are many FTP client software vendors on the market that are HIPPA and HITECH compatible. Filezilla and CoreFTP work well with our secure FTPS server. There are many others that also work fine. If you need help with your FTP software please contact us and we can help you get things working.

You can download Filezilla from the Filezilla site.

Click here for Filezilla

You can download CoreFTP from the coreFTP site.

Click here for CoreFTP

Yes you can with standard FTP.

DictaSmart.com supports HIPAA Privacy Rule requirements and protects Patient Health Information (PHI).

General Rules for Protection of PHI

1. Ensure the confidentiality, integrity, and availability of PHI in the form of dictation files that are created, received, maintained or transmitted.
2. Identify and protect against reasonably anticipated threats to the security or integrity of the information.
3. Protect against reasonably anticipated, impermissible uses or disclosures.
4. Ensure compliance by their workforce.

Physical Safeguards

1. Facility Access and Control – All PHI is housed within secure data center facilities with strictly controlled access.
2. Computer and Device Security – All computers and devices that hold PHI are strictly access controlled.

Technical Safeguards

1. Access Control – Only DictaSmart.com authorized persons can access computers and devices that may contain PHI.
2. Audit Control – All access to computers and devices implement detailed logging in order to ensure full auditing capabilities.
3. Integrity Control – All computers and devices implement encryption technology, backup technology and the highest level of reliability in our industry in order to keep PHI safe.
4. Transmission Security – All networks delivering PHI are secured by industry standard encryption mechanisms.

We offer local numbers as a lower cost dictation option with the same great quality.

We support the standard WAV format that is supported by virtually all audio players.

We support an unlimited number of concurrent calls to any DictaSmart phone number.

Your dictation files will remain in our database for 90 days. After 90 days dictation files are permanently deleted from our systems.

You may deliver dictation to your DictaSmart FTP account where it will remain until you delete the dictation or cancel FTP service.

You may have an unlimited number of Authors for any prepaid minutes plan.

Each FTP Storage Plan comes with a maximum number of users. See the FTP Storage Plans for more information.

Generally less than 3 hours.

Yes, you can e-mail support at support@dictasmart.com or call (833) 474-1819, and a member of our staff will help you resolve any issue you may have.

We will notify you when your minute balance drops below 200 minutes.

You can wait for the notification or you can renew at anytime by following the How-To Renew or Upgrade a Plan instructions found on the following link.

Click here

We currently take Visa, MC and PayPal. In the near future we will have auto-pay with a credit card and we will support other credit card brands.

Yes, when you create an Author, a notification e-mail is sent to the e-mail address that you entered for the Author. This e-mail contains specific login information and dictation instructions.

Authors can call from any phone, anywhere, anytime.

We offer Toll-Free and Local phone number dictation services in the following countries:

United States

Canada

See Plan Details for more information.